Work From Home

In response to the 2019 new coronavirus, the Singapore campus of James Cook University has put in place a set of protective measures and advice to keep our students and staff healthy and safe, as well as to better mitigate risks and minimise disruption.

JCU staff working remotely or preparing to work from home during the COVID-19 pandemic, these are things you need to know. 

  • The Work From Home guide is the first step that will answer many questions you may have. 
  • See the VPN guide to access Campus network.
  • Steps on how to Map a Network Drive (ex: S Drive) is available here
  • Please continue to log all technical support requests via ServiceNow or by emailing the ICT Helpdesk
  • ICT staff will be reachable via Zoom and Microsoft Teams for support during this time
  • If you experience a technical issue with a JCU owned computer while working from home, please log a job via ServiceNow to request a repair.
  • Staff using personal machines will be offered support limited to simple queries only eg: logging into O365 or VPN. (Note: We will be unable to assist personal or Home Internet service issue)

Additionally heightened cyber caution is advised and expanding your awareness about confidentiality and privacy is highly recommended.

If you are working remotely you will need to be aware of the ICT Acceptable usage policy to ensure confidential/private information is accessed and managed accordingly, and University records are only stored in University-managed locations or systems e.g.: do not store University data in your personal Dropbox or your home computer. 

Zoom Meeting Security 

Zoom has had a significant uptake as a result of COVID-19 changing the way we work. Unfortunately, there are always those ready to take advantage of people using technology that is new to them. One of the things we are seeing is the increase of ZoomBombing. ZoomBombing is where anonymous users or trolls enter a Zoom meeting and broadcast inappropriate or confronting content or share malware-infected files or links to malware websites.

To help combat ZoomBombing we are changing the default settings for JCU Zoom Meetings: 

  • All Zoom Meetings will use a randomly generated Meeting ID. 
  • Meetings you schedule will have a password by default. 

As of 7th April, these defaults will apply to all new meetings.  Meeting hosts can alter the settings of previously scheduled meetings to add these new privacy and security settings if required. 

Instructions in Zoom Meeting invitations will now include the Password required to join a Zoom Meeting. The Join from PC, Mac, Linux, iOS or Android link will already have the password encoded in it so you will not have to enter a password when using the Zoom app on these platforms. 

Please read these KnowledgeBase articles for more information: 

Zoom Client Upgrade

Please see the instructions to perform the Zoom Client upgrade to enhance the features and security of your video conferencing calls.